An honest procurement checklist — including where we ourselves aren't the obvious choice. Use it no matter who you pick.
Ask for an itemized list, not a catch-all term like "full service." Spare parts, cleaning and installation should be named.
A supplier who is clear about what is NOT included is usually clearest about the rest too.
Ask for the exact number of months and what happens to ownership at the end of the contract.
A vague "we'll fix it fast" is not a promise. Ask for a number and what happens if it isn't met.
KRAV, Fairtrade, Rainforest Alliance and EU Organic mean different things — ask specifically which applies to which product.
Manual refilling on your end is hidden work that rarely shows up in the quote.
Ask directly whether your address is within the regular service area — not just whether the supplier "can deliver anywhere."
You want one supplier holding combined responsibility for machine, coffee and service.
You're based in Stockholm, Uppsala or Mälardalen and want regular, not sporadic, operations.
You value signature drinks and a range tailored to your specific office.
You need nationwide delivery to offices outside Stockholm, Uppsala and Mälardalen.
You want the absolute shortest guaranteed response time on the market.
You already have a large, centrally procured facility agreement where coffee is just one line among many.
An honest procurement checklist — including where we ourselves aren't the obvious choice. Use it no matter who you pick.
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